Leveringspolitik

At ORYAO, we strive to provide fast, reliable shipping for your convenience. Please review our shipping policy below for more details on shipping options, costs, and timelines.

Shipping Methods and Delivery Time

We offer a variety of shipping options to ensure your order reaches you in the most efficient way possible. Shipping times may vary depending on the destination and shipping method selected.

  • Standard Shipping: Typically arrives within 7-15 business days.
    Delivery times may vary based on your location.

Please note that delivery times are estimates and may be subject to change due to unforeseen delays such as weather conditions, customs processing, or holidays.

Shipping Costs

Shipping for Europe is for the most part free. In special cases shipping costs are calculated at checkout based on your order’s weight, size, and delivery destination. You can view the total shipping charges before finalizing your purchase.

Order Processing

  • Orders are typically processed within 1-2 business days (Monday - Friday, excluding holidays).
  • Once your order has been shipped, you will receive a confirmation email with tracking information so you can track your order’s progress.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your order on the shipping provider’s website.

Shipping Restrictions

  • We currently ship to Europa. If your country is not listed, please contact us to inquire about availability.
  • We do not ship to P.O. Boxes.

Customs and Duties (International Orders)

For international orders, you may be subject to customs duties and taxes. These fees are the responsibility of the customer and will be billed by the customs office of the destination country. ORYAO has no control over these charges, and they are not included in the product price or shipping costs.

Lost or Damaged Orders

  • ORYAO is not responsible for lost or damaged goods during transit. However, we work with trusted carriers to ensure your order is delivered safely.
  • If your order is damaged or lost in transit, please contact us immediately at support@oryao.com. We will assist you in filing a claim with the carrier and may offer a replacement or refund based on the situation.

Address Accuracy

Please ensure that your shipping address is correct when placing an order. ORYAO is not responsible for delays or missed deliveries caused by incorrect or incomplete address information.