FAQ's

1. What products does ORYAO sell?

We specialize in high-quality bags, designed to combine style and functionality. You can find a variety of bags, including totes, crossbody bags, backpacks, and more, all crafted with premium materials.

2. How do I place an order?

To place an order, simply browse our website and select the items you wish to purchase. Once you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order.

3. What payment methods do you accept?

We accept a range of payment methods including credit/debit cards (Visa, MasterCard, American Express) and PayPal. Your payment information is processed securely.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details. You can use the tracking number to monitor your order’s progress on the shipping provider’s website.

5. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us immediately at support@oryao.com. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, we may not be able to make changes.

6. Do you offer international shipping?

Yes, we do offer international shipping. Please note that shipping times and costs may vary depending on your location, and customs duties or taxes may apply.

7. How much is shipping?

Shipping costs are calculated at checkout based on your order’s weight, size, and delivery destination. You can view the total shipping charges before finalizing your purchase.

8. What is your return policy?

We offer a 30-day return policy for unused and undamaged items. Please visit our Return and Refund Policy page for full details on how to return your items.

9. How do I initiate a return?

To initiate a return, please email us at support@oryao.com with your order number and the reason for the return. We will provide you with further instructions on how to return your item.

10. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at support@oryao.com. We will provide a replacement or a full refund, along with instructions on how to return the item at no additional cost.

11. Are your bags eco-friendly?

At ORYAO, we are committed to sustainability. We source eco-friendly materials for many of our products and continuously work towards making our packaging more sustainable.

12. How can I contact customer service?

You can reach our customer service team by emailing support@oryao.com. Alternatively, you can use our live chat feature available on our website for immediate assistance.